Guest Information

1. Arrival, Departure & Registration

• Check-in: from 2:00 PM

• Check-out: by 11:00 AM

• The keys are located in the key box next to the front door and must be returned there upon departure.

• All guests are required to complete a registration form before arrival and return it to us digitally together with a photo or scan of a valid ID. You will receive the request in good time before your arrival.

• Vehicle access to the castle is not permitted. Free parking is available above the castle, approximately 150 meters (490 ft) from the apartment.

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2. Use of the Apartment

• The building is a protected historic monument. Please treat the apartment and its furnishings with care.

• Please be considerate of neighbors and visitors in the castle courtyard.

• Maximum occupancy is limited to the number of guests booked. Visitors require prior approval.

• Parties, events, commercial use, and commercial photography or filming are not permitted.

• Smoking is not permitted inside the apartment. It is allowed on the rooftop terrace when using the ashtray provided.

• Pets are not permitted.

• Please remove your outdoor shoes at the coat rack. The apartment is shoe-free beyond this point.

• Please do not consume food or drinks in the beds (except water).

3. Wi-Fi

Complimentary Wi-Fi is provided and may only be used in accordance with applicable laws. Any unlawful use, particularly copyright infringement, is strictly prohibited.

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4. Safety

• When leaving the apartment, please ensure that all windows and doors are closed.

• Open flames such as candles, tea lights, and oil lamps, as well as gas or charcoal grills and space heaters, are not permitted.

• Fire extinguishers are located in the stairwell on each floor. Fire blankets are available in the kitchen and in the attic hallway.

• In the event of a fire, please leave the building immediately, call the fire department (112), and then contact us.

• Additional emergency information can be found in the guest folder.

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5. Energy & Ventilation

• Please air out regularly by opening the windows fully for a short time, and turn off the heating while the windows are open.

• During the heating season, please do not leave windows tilted open.

• Please use electricity and water responsibly.

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6. Cleanliness & Order

• Please separate paper and general waste. You are also welcome to collect glass and metal - we will take care of their disposal.

• Before departure, please leave the apartment tidy, cover the outdoor furniture on the rooftop terrace, load the dishwasher, and start the wash cycle.

• Please treat all furniture and furnishings with care.

• If anything is damaged, defective, or missing, please let us know.

• We check the inventory after every stay. In cases of gross negligence or significant damage, we reserve the right to charge for repair or replacement.

7. Quiet Hours

Please adhere to quiet hours between 10:00 PM and 8:00 AM and avoid unnecessary noise during this time.

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8. Self-Service Shop

A small selection of toiletries and food items is available in the bathroom and kitchen at cost price. Please pay either in cash using the payment box or via PayPal using the QR code provided. The self-service shop operates on an honesty basis.

9. Guest Folder

Please follow the information provided in the guest folder, especially regarding the apartment's technology and inventory.

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These House Rules form an integral part of the rental agreement.
Version: July 18, 2026

Contact

Susanne & Andi Stöckl
Mobile / WhatsApp / Signal: +49 (0)175 501 504 1
Landline: +49 (0)8685 23 23 083
Email: info@burgvier.de